Developers working with Apple Arcade are facing significant challenges, according to multiple anonymous sources. Reports indicate that payment delays of up to six months have left some indie developers struggling to stay afloat. One developer mentioned nearly going out of business due to these delays, while others have experienced similar issues, with Apple representatives often unresponsive for weeks or even months.
Technical Support and Vision Pro Woes
Technical support has been another major pain point. Developers describe Apple’s tech support as “miserable” and the worst they have encountered. This issue is particularly pronounced for those working with the Vision Pro, Apple’s new device aimed at spatial computing. Developers have found it difficult to create complex games for the Vision Pro, comparing the experience to “going back in time 10 years” due to inadequate support and a lack of clear guidance from Apple engineers.
Discoverability and Strategic Direction Concerns
Discoverability on Apple Arcade has also been problematic. Developers claim that once their games are added to the platform, they often struggle to get visibility, likening their games’ presence to being “in a morgue.” Despite initial financial support from Apple, the long-term viability and visibility of these games remain in question.
Furthermore, there seems to be a lack of clear strategic direction for Apple Arcade. Some developers feel that Apple views games and developers as a “necessary evil,” with no clear goals or support from the broader company ecosystem. This perception has led to frustration and disillusionment among many in the developer community.
A Mixed Bag of Experiences
Despite these issues, some developers acknowledge the financial benefits of working with Apple, especially in the early days of Apple Arcade. The advances and royalties were initially generous, helping many studios cover their development budgets. However, the changing dynamics and current challenges overshadow these early positives.
The ongoing issues with late payments, poor technical support, and lack of strategic direction for Apple Arcade and Vision Pro have raised serious concerns among developers. While Apple Arcade has provided financial lifelines to some, the long-term frustrations and operational challenges suggest a need for significant improvements in how Apple manages its gaming platform and supports its developer community.
